ReviewPro reveals above-industry NPS for first two quarters of 2022

ReviewPro reveals above-industry NPS for first two quarters of 2022


Shiji’s ReviewPro gets larger than regular Web Promoter Score (NPS) from its purchasers, underlining the brand’s consumer centric ethos.

ReviewPro reveals above-industry NPS for first two quarters of 2022

Barcelona August 2, 2022: ReviewPro’s Internet Promoter Score (NPS) comes in at 55.1 for the initial two quarters of 2022. Dependent on international NPS standards, 50 or far more is viewed as “excellent”, * and the score is 20.1 factors increased than the industry’s normal of 35**. This underlines the company’s devotion to world, multilingual, and spherical-the-clock support for its 60,000+ world wide lodging companies.

“Customer Achievements is a important focus in our organisation, so we couldn’t be happier with this rating. We are living and breathe visitor experience ratings, so the reality that our pretty have clients rate us so extremely is really an honor. Doing the job with so lots of substantial global accounts unfold throughout the world in distinctive languages can be a obstacle. But the staff is second to none and the final results converse for themselves”, claims Kirsten Andres, Director of Account Administration at ReviewPro.

The Internet Promoter Rating (NPS) is a crucial indicator that captures buyer fulfillment and loyalty by inquiring the customer how likely they are to refer your model or product or service to a friend or relatives member. The rating is normally used to benchmark the good results of a enterprise in assembly its clients’ requires.

ReviewPro now performs a quarterly NPS study to all prospects as portion of a travel to recognize and increase provider. In the course of the initial two quarters of this year ReviewPro experienced a complete of 12,498 study responses, 68% of these responses were being classified as promoters. This signifies a NPS score of 55.1 throughout the to start with two quarters of this calendar year.

The major a few opinions from buyers about the ReviewPro device and solutions were:

  • It is an excellent instrument
  • It is user helpful
  • It is fantastic to observe visitor knowledge

“The NPS has lengthy been made use of as an internationally regarded benchmark for general performance among the companies and acquiring such a significant score has been a wonderful recognition. This is a single of quite a few vital indicators that we observe within just our Purchaser Achievement department at ReviewPro to make sure that we attempt for support excellence. Our purchasers are crucial to every phase of our small business from the development of new solutions to collaborating with our advertising staff. We are very pleased of the connection we have forged with them, and this rating demonstrates that. Every one particular person in the organization has contributed to this outcome and deserved to be congratulated for this beneficial opinions.” States Neil James, COO of ReviewPro.

For more info on how ReviewPro can enable your manufacturer to innovate in the spots of automated personalization, on line standing, or visitor conversation, discuss to just one of our team right here.

* The Vital Manual to Company Metrics (Gainsight)
** What is the Web promoter Score and how does it change across industries? (SurveyMonkey)

About Shiji’s ReviewPro
ReviewPro, a Shiji Team model, delivers above a decade of practical experience and expense in innovation to be certain we carry on to be the benchmark of the hospitality industry. Our cloud-based mostly Guest Practical experience Platform includes Hotel Popularity, Visitor Surveys, Case Management, and Messaging Automation. Shiji’s ReviewPro owns the industry-common on line status rating, the World Critique Index™️ (GRI), a propriety algorithm primarily based on evaluate knowledge gathered from +140 OTAs and evaluation internet sites in +45 languages. With more than, 60,000 establishments in +150 nations, Shiji’s ReviewPro delivers the know-how, support, and education and learning to empower hoteliers to be superior.
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