The Dylan Hotel at SFO ensures positive guest experiences with SiteMinder | SiteMinder | Case Studies


San Francisco is no stranger to website visitors, and The Dylan Resort at SFO caters to every sort. On the edge of the busy metropolis, The Dylan maintains a sanctuary of serene, with the residence looking at company from all walks of existence from business enterprise vacationers, to vacation makers, to even these who involve lodging through clinical therapies. The 58 room hotel has a amount of attractive characteristics, like its proximity to San Francisco International Airport and transport one-way links into the city, tour selections, and its potential to present a contemporary, comfortable space for a range of company.

The Dylan Hotel has been a SiteMinder buyer given that 2016 and has expert a range of positive aspects from the different attributes made available. SiteMinder’s web page builder has experienced a sizeable affect on the small business. Proprietor, Christina Ongerth, reports that the reason she chose to use this characteristic is for the reason that it is “a site builder that is precisely for hotels and is easy to use and take care of.” She continues

“Along with the scheduling engine integration I increased my direct web site bookings by 20%.”

The scheduling engine is intended to make certain that the direct booking procedure is rapid and straightforward, expanding occupancy premiums and ensuring that you are obtaining the highest revenue possible, by reducing out on the internet journey agent commission charges.

Not only is it vital for the booking method to be rapid and simple for guests, but the knowledge requires to match, if not exceed, the expectations of tourists to ensure a good knowledge. Christina tells us what a constructive visitor working experience indicates to The Dylan Hotel at SFO:

“A welcoming, insightful working experience.”

She clarifies that this is delivered by means of right personnel teaching and strong conversation skills. Christina holds the perspective that effective conversation at her property is exhibited in the sort of reserving confirmations, messaging, and verbal conversation with guests, each pre-arrival and during the visitor keep.

There are several situations that could hinder a traveler’s keep. Just one of these is overbookings. If a guest has traveled a extensive way, only to uncover there is no home for them at their booked place, this could lead to distress and likely lead to a harmful assessment. SiteMinder seeks to stay clear of cases these kinds of as these transpiring as a result of the use of specialised options. Two-way real time connections to OTAs minimizes overbooking opportunity, by blocking off booked rooms and updating charge variations right away. SiteMinder delivers “A reputable link amongst our PMS and OTAs” to The Dylan Resort at SFO.

“SiteMinder is so trustworthy and quick I am in a position to make last moment alterations. Eventually expanding my occupancy and steering clear of overselling.”

This permits Christina to operate her lodge with out concern about these types of concerns, and enables her to target consideration on other areas of her small business. She confirms that SiteMinder has reduced human error at her assets.

Thank you Christina, and SiteMinder appears to be forward to continuing to work with you and The Dylan Resort at SFO!


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