The RuMa Hotel and Residences and SiteMinder


The RuMa Lodge and Residences is positioned in Kuala Lumpur, Malaysia, just ways absent from critical points of interest these kinds of as the Petronas Twin Towers.

The RuMa is a multiple award-profitable property that prides alone on providing friends a house-like sanctuary absent from the hustle and bustle of the downtown city ecosystem.

All guests will locate some thing they adore with 11 space-forms to choose from, dining rooms that celebrate nearby flavour, bars that cater for any taste, and an full floor focused to wellness. There is even a barber, gymnasium, and infinity pool!

All the things begins with a great visitor experience

Ms. Annie Hong, Revenue and Reservations Manager, said the visitor experience from start out to complete has been a priority because the hotel opened its doors in 2018.

“Great visitor encounter commences from the minute the guest checks-in and doesn’t end until the guest checks-out. It’s a large target for us to guarantee any problems or issues guests have are being addressed in the most productive way, by means of every component of their remain.”

Element of the problem at a resort is getting the time and versatility to put as considerably consideration on guests as they need. This is why technology is these a wonderful enabler for the world’s top lodge brands, such as The RuMa.

A great deal desired simplicity and performance received from SiteMinder’s platform

For the past 5 yrs, The RuMa has been getting advantage of SiteMinder’s channel manager and PMS integration features to smooth out its distribution system.

With preceding experience making use of SiteMinder’s attributes, Annie understood it was the right solution to invest in.

“The very last 10 years has found drastic change in the hospitality business model. With the immediate development of online vacation agents and bedbanks, the channel manager methods from SiteMinder presents us with a one particular-stop option to integrate all diverse online reserving platforms for each day job execution,” she described.

“SiteMinder has also enhanced their alternatives by furnishing company analytic applications. It is steady in phrases of integration and the troubleshooting from the aid workforce is successful as well.”

Figuring out that hoteliers are experiencing new worries just about every 12 months, SiteMinder always strives to improve its capabilities and introduce new solutions – so properties can continue on experiencing success like The RuMa has seen…

Important time saved each and every working day making use of SiteMinder

Even though making use of a system like SiteMinder may possibly feel much better, it’s constantly important to have an understanding of the base line affect for a resort. For Annie and the group, time is cash and the price savings have been several.

“By signing up the channel supervisor resolution with SiteMinder, we have saved at the very least 2-4 several hours day-to-day by reducing guide execution on pricing system,” she claimed.

“It will work effectively and effectively, and when sector demand fluctuates we are ready to transform our pricing tactic in a well timed manner, to optimise the business opportunity.”

With team having much more time every single working day, it’s no ponder that visitors truly feel so cared for at The RuMa. Even so, Annie mentioned there’s another critical explanation the resort has stuck with SiteMinder from working day just one.

“SiteMinder is user pleasant and the corporation retains improving upon the process by including extra characteristics that allows hoteliers to build up self-assurance in taking care of the on the internet scheduling platform,” she said.

Thank you Annie and maintain up the wonderful do the job at The RuMa Lodge and Residences!


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