Shiji’s ReviewPro & hotelkit Integrate to Streamline Guest Follow-up

Partnership in between hotelkit and Shiji’s ReviewPro permits hoteliers to travel operational excellence.  

7th of April 2022, Barcelona: Shiji’s ReviewPro, the major Visitor Expertise Platform for hospitality, and the lodge functions platform hotelkit, now integrate to streamline functions for hoteliers running guest feed-back. The integration aims to simplify the day-to-day procedures of clients utilizing both equally platforms by offering a seamless two-way connection involving the answers.

Hoteliers making use of the two options will be notified of visitor feedback coming in by means of the ReviewPro Visitor Expertise Platform straight on their hotelkit dashboard. This permits prevalent consumers to supply prompt resolution to visitor desires. The integration works in two methods so that the position of responsibilities – no matter if they are resolved or not – will generally be updated on both platforms in genuine-time, supporting management reaction strategies and other business KPIs.

“The integration involving Shiji’s ReviewPro and hotelkit aims to make your lifestyle a lot easier, as a hotelier. When a housekeeping , a routine maintenance or a space company request is built on the ReviewPro system, it will show up suitable in your hotekit notifications. You can even determine who in your hotel will acquire this request. Status updates are shown at the same time in both systems. Communication has never been less difficult! And your friends will enjoy the gains.” Marie-Theres Rainer, Merchandise Supervisor hotelkit GmbH

“Guests now hope quick responses and quickly resolution. To travel operational performance, we require to minimize system switching and make certain that information flows seamlessly. Any ask for, review, or survey reaction that requires motion now seems on the two the hotelkit platform, and the ReviewPro Guest Practical experience System for rapid resolution or reaction, improving upon your operations but much more importantly your guests’ working experience.” Michael Kessler, CEO at ReviewPro.

Positive aspects of Shiji’s ReviewPro and hotelkit Integration

The integration is effective for both of those hoteliers and guests by tackling the issue of taking care of several platforms and information silos, when also driving operational excellence. Some main advantages of the integration are:

• Unified to-do checklist for more quickly action – Stimulate quick action by unifying to-do lists from the chatbot and other sources on to one particular solitary website page, so no requests get seemed around.
• Automatic case generation for critiques, survey responses, and messaging – all guest requests, issues, or queries trigger circumstance generation noticeable on both of those platforms.
• Supports your visitor messaging method – Guest requests will be gathered by the chatbot, which includes crucial details that is collected by means of purely natural human conversation, so no need to have to manually log knowledge or check with the guest for much more details.
• Less system switching – Details travels seamlessly from just one platform to another and back again yet again, so there is no will need for your group to handle quite a few logins for their working day-to-day duties.
• Resolution analytics – thanks to the two-way integration, the ReviewPro analytics web page is up to date with functionality details on how several duties had been made, if they were being shut on time, by whom, and many others., staying away from unneeded info silos.

Shoppers who want to know a lot more about Shiji’s ReviewPro and hotelkit integration have to have to contact their account manager for much more information and facts.

ABOUT REVIEWPRO 

ReviewPro, a Shiji Team brand name, offers over a 10 years of encounter and investment decision in innovation to guarantee we carry on to be the benchmark in the hospitality sector. Our cloud-centered Visitor Experience System involves Lodge Name, Guest Surveys, Situation Management, and Messaging Automation. Shiji’s ReviewPro owns the sector-typical on-line status score, the World Assessment Index™️ (GRI), a propriety algorithm primarily based on assessment knowledge collected from +175 OTAs and overview internet sites in +45 languages. With more than, 60,000 institutions in +150 international locations, Shiji’s ReviewPro features the technology, aid, and training to empower hoteliers to be better.

For more details please check out: www.reviewpro.com

For push contacts: [email protected]

LinkedIn: https://www.linkedin.com/organization/reviewpro  

ABOUT HOTELKIT 

With the hotel functions system hotelkit, extra than 2,000 resort groups around the world handle their day-to-day function plan. The option for collaboration, housekeeping and facility administration connects the total staff, improves inner interaction and simplifies each day workflows. Offering excellent services has in no way been less difficult and now hoteliers can expend more time undertaking what they do finest: generating their attendees joyful.

For additional details make sure you visit: www.hotelkit.internet

For push contacts: [email protected]

LinkedIn: https://www.linkedin.com/company/hotelkit