ReviewPro’s Global Hotel Review Benchmark Report


Leaders in visitor encounter administration release initial in quarterly report collection concentrating on worldwide resort assessments.

Globak Hotel Review Benchmark Report

Barcelona, 25 Could 2022: ReviewPro, a Shiji Group model, publishes the first of a series of quarterly facts reports for hoteliers wishing to keep ahead of on the internet standing and evaluation trends. The comprehensive report addresses every thing connected to recent assessment metrics which includes volume, supply, and administration reaction prices, both of those on a global and on a regional level.

The report is a ought to-examine for hoteliers wishing to comprehend the current state of evaluations and increase their business enterprise as journey opens up yet again. It is also related for hospitality experts wanting to continue to be up to day with international and regional critique traits and metrics connected to evaluation volumes, sources, and visitor sentiment developments.

Some of the highlighted conclusions include things like:

  • Evaluate volume: worldwide evaluation quantity enhanced by 46.5% in Q1 2022 in excess of Q1 2021
  • Guest gratification has fallen by 1.4%, or 1.2 factors, due to the fact the get started of the pandemic.
  • Review current market share: produced more assessments than any other assessment source in Q1 2022.
  • Supply indexes: scores on are commonly reduced than other resources.
  • There is home for enhancement in reaction fees and times, with only 61.2% of respondable evaluations receiving a response and an normal reaction time of 3.8 days.

“Shiji’s ReviewPro has been offering hoteliers with evaluate details to assist understand their on line standing and make info-driven operational and assistance advancements for around a decade. In that time a lot has modified, but a single matter has remained the similar – online status is however a benchmark of excellence and a reputable way of identifying a hotel’s overall performance,” suggests Michael Kessler, CEO of ReviewPro, a Shiji Team brand name.

The report includes:

  • Crucial conclusions on evaluation volume, critique rankings, star segments, evaluation industry share, management response, and far more.
  • World and regional details sets on International Evaluate Index metrics (GRI™), review sources marketplace share and volume, semantic analysis and types influencing popularity, management reaction, and extra.
  • Qualified insights: a assortment of professionals and hoteliers give opinions on the point out of assessments and how they control opinions.
  • Track record approaches for world wide hoteliers.

If you would like to know extra about any aspect of the report, or how to make improvements to your on line standing as a hotel model, lodging service provider, or desired destination, remember to get in contact with our group.

To download and examine the total report, click right here.

About Shiji’s ReviewPro

ReviewPro, a Shiji Team manufacturer, provides above a ten years of working experience and expenditure in innovation to ensure we proceed to be the benchmark of the hospitality field. Our cloud-centered Visitor Expertise System includes Lodge Status, Visitor Surveys, Circumstance Management, and Messaging Automation. Shiji’s ReviewPro owns the sector-normal on-line track record rating, the World-wide Overview Index™️ (GRI), a propriety algorithm primarily based on evaluate knowledge gathered from +140 OTAs and evaluate web-sites in +45 languages. With more than, 60,000 establishments in +150 nations, Shiji’s ReviewPro delivers the technological know-how, guidance, and education and learning to empower hoteliers to be superior.

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